Understanding Responsible Gambling

Gambling should always be an enjoyable form of entertainment, not a way to make money or escape from problems. At Gembet, responsible gambling is taken seriously, and we believe every player in Malaysia deserves access to the information and tools needed to maintain control over their gaming activities. This page provides comprehensive guidance on recognising potential issues, accessing support, and using practical tools to ensure your gambling remains safe and enjoyable.

Responsible gambling means making informed decisions about when, how much, and how often you gamble. It involves understanding the risks, setting personal limits, and knowing when to stop. While most people in Malaysia gamble without experiencing problems, it's important to remain aware of the potential risks and take proactive steps to protect yourself and those around you.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience level. Being aware of warning signs is the first step toward addressing potential issues before they escalate. Consider whether you or someone you know exhibits any of these behaviours:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Borrowing money or selling possessions to fund gambling activities
• Neglecting work, family responsibilities, or social commitments due to gambling
• Lying to friends or family members about the extent of your gambling
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Gambling for longer periods than intended or with larger amounts than planned
• Using gambling as an escape from stress, depression, or other emotional problems
• Experiencing relationship problems or conflicts due to gambling habits
• Feeling guilt or remorse after gambling sessions
• Making repeated unsuccessful attempts to control, reduce, or stop gambling
• Thinking obsessively about gambling, planning the next session, or reliving past experiences
• Neglecting personal hygiene, health, or sleep due to gambling
• Becoming secretive about gambling activities or financial matters

Self-Assessment Questions

Taking an honest look at your gambling habits can help you determine whether you might need support. Ask yourself the following questions:

• Do you gamble until your last ringgit is gone?
• Have you missed work, school, or important appointments because of gambling?
• Does gambling negatively affect your reputation or relationships?
• Do you feel remorseful after gambling?
• Have you gambled to escape worry, trouble, boredom, or loneliness?
• After losing, do you feel you must return as soon as possible to win back losses?
• Have you borrowed money or sold anything to finance gambling?
• Has your gambling affected your ambition or efficiency at work or in personal goals?
• Do you gamble longer than you planned?
• Have you considered self-harm or suicide as a result of gambling?

If you answered yes to several of these questions, it may be time to seek support or implement stricter controls on your gambling activities.

Practical Tools for Safer Gambling

Gembet offers several tools designed to help you maintain control over your gambling activities:

Deposit Limits

Set daily, weekly, or monthly limits on the amount you can deposit into your account. This helps ensure you never wager more than you can afford. Once set, these limits can help prevent impulsive decisions during emotional moments.

Reality Checks

Enable notifications that remind you how long you've been playing. These regular reminders help you stay aware of time spent gambling and prompt you to make conscious decisions about continuing or stopping.

Self-Exclusion

If you feel you need a complete break, self-exclusion allows you to block access to your account for a specified period, ranging from months to years. During this time, you will be unable to access your account or create new accounts.

Cooling-Off Periods

Take a temporary break by activating a cooling-off period, which restricts account access for shorter durations, typically between 24 hours and six weeks. This option is useful if you need time to reassess your gambling habits without committing to long-term self-exclusion.

Session Time Limits

Set maximum time limits for individual gambling sessions to prevent extended play periods that might lead to impulsive decisions or loss of perspective.

Support Organisations and Resources

Professional support is available 24/7 through various organisations dedicated to helping those affected by problem gambling:

GamCare (United Kingdom)

GamCare provides free information, advice, and support for anyone affected by problem gambling.

• Website: www.gamcare.org.uk
• Helpline: 0808 8020 133 (24/7)
• Live chat available on their website

BeGambleAware (United Kingdom)

BeGambleAware offers support, advice, and free treatment for problem gamblers and those affected by gambling harm.

• Website: www.begambleaware.org
• National Gambling Helpline: 0808 8020 133

Gambling Therapy (International)

Gambling Therapy provides global support in multiple languages, offering online counselling and support groups accessible from Malaysia.

• Website: www.gamblingtherapy.org
• Email support and live chat available
• Support available in numerous languages

GamStop (United Kingdom)

GamStop is a free national online self-exclusion scheme that enables you to block access to all UK-licensed gambling sites.

• Website: www.gamstop.co.uk
• Exclusion periods: 6 months, 1 year, or 5 years

International Organisations

Gamblers Anonymous International

• Website: www.gamblersanonymous.org
• Local meetings available worldwide

National Council on Problem Gambling (United States)

• Helpline: 1-800-522-4700
• Website: www.ncpgambling.org

Gambling Help Online (Australia)

• Helpline: 1800 858 858
• Website: www.gamblinghelponline.org.au

How to Set Limits at Gembet

Setting personal limits at Gembet is straightforward and can be done in a few simple steps:

• Log into your Gembet account using your credentials
• Navigate to the "My Account" or "Responsible Gambling" section
• Select the type of limit you wish to set: deposit limit, loss limit, or session time limit
• Choose the timeframe: daily, weekly, or monthly
• Enter the amount in MYR or duration you feel comfortable with
• Confirm your choice and save the settings

Remember that decreasing limits takes effect immediately, while increasing limits may have a waiting period to allow for reflection. If you experience any difficulties setting limits, contact Gembet's customer support team, who are trained to assist with responsible gambling tools.

Protecting Minors: Our Commitment to 18+ Policy

Gembet operates a strict policy prohibiting anyone under 18 years of age from creating an account or engaging in gambling activities. Protecting minors from gambling harm is a shared responsibility:

• Age verification checks are conducted during the registration process
• Additional documentation may be requested to verify age before processing withdrawals
• Marketing materials are never directed toward minors
• Parents and guardians should use device controls and parental software to restrict access to gambling sites

We recommend parents consider installing filtering software to prevent children from accessing gambling websites. If you discover that a minor has accessed your Gembet account, contact customer support immediately so appropriate action can be taken.

Getting Help: Taking the First Step

Acknowledging that you might need help with gambling is not a sign of weakness—it demonstrates strength and self-awareness. Support is available, and recovery is possible with the right assistance.

If you're concerned about your gambling or that of someone close to you, don't wait. Contact one of the organisations listed above or reach out to Gembet's customer support team to activate responsible gambling tools. Many people have successfully regained control over their gambling habits with proper support and resources.

Consider speaking with trusted friends or family members about your concerns. Having a support network can make a significant difference in addressing problem gambling. Professional counsellors specialising in gambling addiction can provide tailored strategies to help you develop healthier habits and address underlying issues that may contribute to problematic gambling behaviour.

Remember, gambling should enhance your entertainment, not create problems in your life. By staying informed, using available tools, and seeking help when needed, you can ensure that your gambling remains a safe and enjoyable activity.